The Power of TALKIQ: Fueling Dialpad's Voice Intelligence

In 2018, Dialpad acquired TALKIQ, bringing together cutting-edge speech recognition and Natural Language Processing (NLP) to revolutionize business communications.

Today, the TALKIQ core technology remains the powerful engine behind Dialpad’s market-leading Voice Intelligence (VI) features. This foundational technology is what enables our users to instantly gain real-time coaching, automated summaries, call transcription, and advanced analytics across their customer and sales conversations—transforming raw data into actionable insights for every part of their business.

Our commitment to continuous innovation, built upon the original TALKIQ platform, ensures that every Dialpad customer benefits from the most intuitive and intelligent AI in the industry. TALKIQ is not just part of our history; it is the essential technology that powers our present and future in customer relationship management.

Services Offered in Connection with the TALKIQ Mark

The following services are actively offered to the public in connection with the TALKIQ technology and the Dialpad Voice Intelligence platform:

Software as a service (SAAS) services featuring software for use in customer relationship management; software as a service (SAAS) services, namely, hosting software for use by others for use in monitoring and analyzing marketplace response to product and service ricing, performance and satisfaction; software as a service (SAAS) services featuring software for use in data acquisition and analytics based on information obtained through customer voice management technology.