Real-time
AI Transcription
Transcribe business calls and meetings in real time with searchable transcripts, better follow-up, and clearer insights.
What is call transcription?
Call transcription is the process of creating a text-based transcript of a live conversation or call recording. Until recently, transcription was manual. People would use a meeting notes app to write up a transcript after a customer service phone call. This approach was time and resource-heavy, and a recipe for error.
Artificial intelligence technology enables automated, real-time text-to-speech transcription. That means no one has to frantically scribble down notes or wrack their brain to remember conversation details.
It’s easier than ever for businesses to transcribe calls, meetings, voicemails, and video conferences. You won’t even need specific transcription services or dedicated auto transcription software.
Cloud phone systems and communication platforms like Dialpad come with AI call transcription capabilities built in so you can manage your calls directly.
More than just the typical call transcription software
Dialpad isn’t just your average call transcription software. It’s a unified communications platform with AI transcription capabilities built-in, alongside other features designed to help you streamline your business communications and improve your customer experience:
The real-time transcription has been really handy, and the post-call summaries give us something concrete to review every month. We can see what people have been asking about, which lets us be better equipped to answer those questions and get ahead of the pack.
Deirdre Roraduri
Membership Service & Events Specialist, Western Australian Cricket Association
What else do you get with Dialpad alongside built-in AI Transcription?
Audio recordings included
With Dialpad, you get video and audio recordings too, and you can turn recording on and off manually in a call—or automate it, if you like.
Coaching playlists
Truly unified communications
Fully noted
Dialpad AI transcribes calls live as they're happening. Not post-call, a few hours later. You can see the running transcription for your call or meeting, right in your active call window. It can even detect action items because it can recognise voice commands (e.g. "I'll send you an email after this call"), meaning that you can stay on top of your memos—no note-taking needed.
Automated meeting summaries
Dialpad AI also sends your call's attendees a convenient recap email after the meeting is over, with the searchable voice-to-text transcript, call centre transcriptions, action terms, and recording, all compiled into an easily-digestible overview. Someone missed the meeting? No problem, just send them the recap.
Voicemail transcription
Too busy to listen to all of your voicemails? Dialpad’s visual voicemail feature transcribes all of your voicemails, too—just in case you're in back-to-back meetings all day and don't have time to listen to them one by one.
Real-time agent assists
Not only does Dialpad AI transcribe calls, it can also help your staff live. Whether you want to show your sales reps how to handle objections or help your customer support agents tackle tricky questions from customers, AI Live Coach Cards can help! Managers can create cards and set them to trigger automatically based on the conversation.
Live sentiment analysis
Dialpad AI does live sentiment analysis, too, another example of helpful AI in customer communications. Sentiment analysis lets supervisors monitor all the active calls going on and quickly see which ones are going south. (Not all cloud contact centre software can do this!) It also transcribes calls in real-time, so managers can simply open up the transcript to get more context before deciding whether to jump in and help the agent.
Works across desktop and mobile
Dialpad’s transcription feature is built into its communications platform, so teams can use it across supported Windows, Mac, Android, and iOS devices. You can also make calls and join video meetings in Chrome, with no download required.
We love the transcription service with Dialpad. We transcribe calls, find opportunities for improvement, and have been effectively doubling the demos-to-calls ratio with better analytics and more sophisticated analytics.
SCOTT HANSEN
FOUNDER AND CEO OF LEADSIGMA
Why pay for a separate transcription tool?
Dialpad includes built-in AI Transcription for business calls and meetings, along with recordings, summaries, and more in one communications platform. See it in action with a personalised demo.
Benefits of AI Transcription for business calls and meetings
AI Transcription helps teams capture conversations more accurately, reduce manual note-taking, and make important discussions easier to review later. For businesses, built-in transcription can improve accessibility, support better follow-up, and make it easier to keep a clear record of calls and meetings.
Improve accessibility and participation
AI Transcription helps make calls and meetings more accessible by turning spoken conversations into written text in real time. For deaf and hard-of-hearing participants, searchable transcripts can make it easier to follow discussions and stay engaged.
Capture more of every conversation
It is easy to miss details during a fast-moving call or meeting. With AI Transcription, teams can review searchable transcripts later instead of relying only on memory or manual notes. Dialpad also supports custom vocabulary, which can help teams capture business-specific terms and industry language more accurately.
Improve follow-up after calls and meetings
Transcripts are most useful when teams can act on them. With Dialpad, participants can review transcripts, summaries, recordings, and action items after a conversation, making it easier to share context, revisit key points, and move work forward.
Learn from customer conversations
AI Transcription can also help teams get more value from customer calls. Sales, support, and service teams can review conversations, spot recurring questions, and identify trends that help improve customer experience over time.
Support recordkeeping and review
For many businesses, having a written record of calls and meetings can help with internal review, documentation, and follow-up. Depending on the use case and industry requirements, transcripts may also support broader compliance and recordkeeping workflows.
Get more from every conversation with Dialpad AI Transcription
Dialpad brings AI Transcription into business communications and contact center workflows, helping teams capture calls and meetings in real time, review conversations more easily, and turn transcripts into next steps.
See AI Transcription inside Dialpad
Book a personalized demo to see how Dialpad brings AI Transcription into business communications and contact center workflows.
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AI Transcription FAQ
AI transcription is the process of converting spoken conversations into written text automatically. For business calls and meetings, it helps teams capture searchable transcripts in real time or after a conversation ends.
AI transcription gives teams a written record of what was discussed, making it easier to review conversations, search for key details, improve follow-up, and share context with people who could not attend live.
AI transcription can help make calls and meetings more accessible by turning spoken conversations into written text. Searchable transcripts can help participants follow discussions more easily and revisit important details later.
Dialpad AI Transcription helps teams do more than capture a transcript. Teams can also use transcripts alongside summaries, recordings, and action items to support better follow-up after conversations.
Transcript availability and retention depend on your account setup and policies. Teams may also be able to align transcript retention with their organization’s data retention requirements.