Advancing Agentic AI for real-world impact
Our AI Lab builds agents tailored to your business DNA. By fusing linguistic expertise with your proprietary data, we deliver secure, ethical AI that operates with full context and measurable impact.
Areas of research
Real-Time Communications Intelligence
Understanding human conversation as it happens.
We create real-time language intelligence that listens, understands, and responds as conversations unfold. Grounded in data and linguistics, our models surface the right insights at the right moment—helping people communicate with clarity, empathy, and impact.
Agentic AI Systems
Reason, retrieve, and act autonomously.
We’re creating AI collaborators—systems that reason, learn, and act from real data. Rooted in ethics and evidence, they grow through experience while keeping humans firmly in control.
Universal Understanding
Enabling businesses to connect across languages and locales
We’re teaching Dialpad AI to understand every voice, expanding across languages, dialects, and cultures. Grounded in linguistic science and real conversational data, our models capture nuance and context naturally, creating inclusive, accurate AI that listens globally and learns locally.
Perceptive Systems
Expanding the science of understanding.
We’re exploring how people connect and anticipate what’s next. From analytics and forecasting to perceptual AI, our work blends science, ethics, and creativity to expand the boundaries of understanding.
Responsible & Evidence-Based AI
Ethics, privacy, and safety grounded in data and design.
Ethical AI is not an afterthought—it’s embedded in every experiment and product we create. Our systems are explainable, compliant, and privacy-preserving by design—grounded in scientific rigor around fairness, accountability, and safety. From GDPR and HIPAA to PII redaction, we innovate responsibly.
Featured papers
How Accurate are LLMs at Multi-Question Answers on Conversational Transcripts?
Dialpad’s new batch prompting framework lets AI answer multiple questions from a single conversation in one pass—cutting cost, latency, and complexity. With fine-tuned smaller models rivaling GPT-4o in accuracy, it shows how open, efficient AI can power real-world understanding at scale.
LLM Evaluate: An Industry-Focused Evaluation Tool for Large Language Models
Dialpad’s LLM Evaluate is an on-premise framework for testing large language models with rigor and privacy. It enables accurate, reproducible, and cost-efficient benchmarking across open and closed models, advancing trustworthy, data-driven AI development for real-world use.
