“Dialpad helps us connect over 700 buildings and 16,000 conference rooms worldwide.”
CHAD PIERCEHEAD OF BUILDING TECHNOLOGYDIALPAD PREMIUM SUPPORT
Enterprise-grade support that scales with your business
Dialpad delivers proactive, ongoing support across your entire account, designed for reliability, adoption, and long-term success.
Our approach: Account-level support and recurring services
Dialpad delivers support at the account level — not tied to individual licenses or products. This approach ensures consistent coverage across UCaaS, CCaaS, and multi-product deployments, aligned to how enterprises actually operate.
What you get
Dialpad support focuses on long-term success, not just issue resolution. Customers benefit from proactive guidance, clear escalation paths, and ongoing engagement designed to support reliability, adoption, and operational stability.
Dialpad offers multiple support tiers designed to match the scale, complexity, and operational needs of your organization:
SILVER CARE
Included for monthly and trial customers
Foundational support for smaller or less complex environments, covering standard troubleshooting and day-to-day assistance.
GOLD CARE
Included for annual customers
Enterprise-grade support for stable, ongoing operations, with faster response times and broader coverage for core use cases.
PLATINUM CARE
Available as add-on
Enhanced support for organizations with greater operational complexity, including deeper technical engagement and proactive guidance.
PLATINUM+ CARE
Available as add-on
Strategic, high-touch support for mission-critical environments. Includes a dedicated Technical Account Manager (TAM) and hands-on partnership for planning, optimization, and escalation management.
Built for enterprise scale and complexity
Our support model is designed for global organizations with complex environments and high expectations. It scales across regions, teams, and use cases while maintaining continuity and accountability.
Why Dialpad Customer Care is different
Customer Care at Dialpad is built into the platform—not bolted on. Instead of license- or ticket-based models, Dialpad delivers platform-wide visibility and account-level ownership, creating a cohesive Customer Care experience that scales alongside your deployment.
How support fits into your Dialpad journey
Support adapts to your organization’s needs over time, without disrupting existing entitlements. As your use of Dialpad expands, the support experience scales with you, consistently and predictably.
See what our customers are saying
"Dialpad’s support was great, they were there for us the whole time."
Chad Kunsman
Senior Network Engineer
YOU DESERVE THE BEST
Talk to your Dialpad account team to learn how support and recurring services are designed to help enterprises succeed at scale.
