Categories
Publisher
- Dialpad
- SpinSci
Products
Dialpad Support
Dialpad Connect
Dialpad Meetings
Helpful Links
WysywigTabs
The Dialpad + SpinSci integration brings healthcare-grade workflows and EHR context directly into Dialpad Support. SpinSci’s solutions (Operator Console, Patient Assist, Patient Engage, Transfer Center) sit alongside Dialpad to power smarter call handling, patient self-service, and agent workflows. Operators and agents can see the right patient or caller context via screen pop, manage paging/SMS and emergency codes, and complete key workflows (scheduling, billing, transfers, outreach) from a unified interface. With real-time EHR connectivity and optional AI assistance, organizations reduce handle time, cut system switching, and improve accuracy and coordination across hospital contact centers and patient access teams.
EHR-aware screen pops: Surface the right patient or caller context from connected EHRs (e.g., Epic and others) as soon as calls connect, reducing lookup time and errors.
Unified operator & agent workspace: Handle calls, transfers, paging, and SMS from a single interface that sits inside Dialpad Support, minimizing app switching and cognitive load.
Healthcare-specific workflows: Support common hospital and clinic scenarios like patient access, care coordination, billing inquiries, and transfer center operations with purpose-built flows.
AI-assisted interactions (optional): Use AI to assist with call routing suggestions, caller intent detection, workflow guidance, and automated summaries, while keeping agents in control.
Scalable for complex environments: Designed for high-volume healthcare contact centers needing HIPAA-conscious, audit-ready workflows that integrate tightly with existing EHR systems.