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Dialpad Integration with NextGen

Powered by NovelVox Agent Accelerator

Give your front-line teams a single, intuitive workspace that connects directly to NextGen—so they can greet patients, verify identity, take action, and wrap up every interaction without switching apps.

With the Dialpad Unified Agent Desktop for NextGen, you can:

Boost agent productivity:
Keep staff focused on the patient, not the tooling. Dialpad unifies the entire interaction—from hello to wrap-up—into one clean, context-rich desktop that eliminates tab-hopping and manual searches.

Elevate patient experience:
Instant screen pops surface the correct patient record the moment the call begins, enabling more empathetic, accurate, and efficient conversations.

Simplify operations:
Configurable layouts and workflow rules adapt to your organization’s processes and compliance needs, all without adding complexity or custom engineering.

By bringing telephony, workflows, and NextGen patient data together in one place, Dialpad helps healthcare teams deliver faster, cleaner, more human patient experiences.

Key Features

Embedded Unified Agent Desktop for NextGen
A single-screen workspace that surfaces the entire patient journey and context at a glance.

Real-time read and write to NextGen
Update fields, add call notes, manage appointments, and assist with patient account access—all inside Dialpad.

Streamlined workflows
Speed up ID&V, routine updates, and after-call tasks to reduce handle time and improve accuracy.

Built for healthcare environments
Flexible, compliant layouts and rules designed specifically for clinical and administrative contact center needs.

Automatic screen pops
Instantly display the correct patient profile based on the inbound interaction.

Ready-to-use components
Delivered as prebuilt widgets and actions inside Agent Accelerator for fast deployment.

How Dialpad Integrates with this App

This integration is available to all NextGen customers customers who also have a Dialpad Support plan. Billing and support are provided by NovelVox.