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Dialpad Integration with Jack Henry

Powered By NovelVox

Give your agents a single, intelligent workspace that connects directly to Jack Henry systems, JXchange, SilverLake, Banno, Synapsys, and Synergy. They can authenticate customers, complete transactions, manage updates, and wrap up every interaction without leaving Dialpad.

With the Dialpad Unified Agent Desktop for Jack Henry, you can:

Boost agent productivity:
Eliminate app-switching and fragmented workflows. Dialpad unifies JXchange, SilverLake, Banno, Synapsys, and Synergy data into one desktop, giving agents all the context they need from greeting through wrap-up.

Elevate customer experience:
Instant screen pops bring the right customer or account record into view the moment the interaction begins, enabling more confident, efficient, and personalized service.

Simplify operations:
Prebuilt widgets and actions inside the Agent Accelerator desktop make it easy to configure, deploy, and scale integrated Jack Henry workflows — without heavy customization or long implementations.

By connecting telephony and Jack Henry core data in one workspace, Dialpad empowers agents to work faster, reduce errors, and deliver more seamless, human banking experiences.

Key Features

Embedded Unified Agent Desktop for Jack Henry
A single-screen interface that surfaces a complete 360° customer view — no toggling between systems.

Real-time read + write to Jack Henry modules
Execute actions like card block, stop-check payment, and password reset directly inside Dialpad.

Automated workflows
Streamline ID&V, transaction steps, and after-call tasks to reduce handle time and improve accuracy.

Direct core integration
Seamless connectivity with JXchange, SilverLake, Banno, Synapsys, and Synergy for instant, reliable, real-time data.

Automatic screen pops
Instantly display the correct customer or account data based on inbound interaction details.

Ready-to-use components
Delivered as prebuilt widgets and actions inside Agent Accelerator for rapid rollout and minimal setup.

How Dialpad Integrates with this App:

This integration is available to all Jack Henry tiers customers except those on the Silverlake light plan who also have a Pro or Enterprise Dialpad Support plan and or an Advanced or Premium Sell or Connect plan. Billing and support are provided by NovelVox.